ORDER CANCELLATION

Returns will not be accepted for customers who change their minds after the goods have been shipped. We, as a perishable fresh food company, do not resell returned items and stand to lose the goods in their entirety. So please make sure you contact us to cancel the order at least one day in advance, before the day your goods are due to be shipped.

RETURNS

Returns are only applicable to items that are not highly perishable, such as yakiniku sauce, pepper, and salts. We do not accept returns of highly perishable goods such as fresh-cut wagyu yakiniku slices, steaks.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, a confirmation email will be sent by then, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ozwagyu.com.au.